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Treating Customers Fairly

Last updated: August 2026

LoanBolt is committed to the Financial Conduct Authority's (FCA) principle of Treating Customers Fairly (TCF). This commitment is embedded in everything we do.

Our TCF Outcomes

We aim to deliver the following six FCA TCF outcomes for all customers:

  1. Confidence: Customers can be confident they are dealing with a firm where TCF is central to the culture.
  2. Suitable products: Products and services marketed and sold are designed to meet the needs of identified customer groups.
  3. Clear information: Customers are provided with clear information before, during and after the application process.
  4. Suitable advice: Where advice is given, it is suitable and takes account of individual circumstances.
  5. Products perform as expected: Products perform as firms have led customers to expect.
  6. No barriers: Customers do not face unreasonable post-sale barriers when they want to change product, switch provider or make a complaint.

How We Deliver This

  • We only work with FCA-regulated lenders
  • We display representative APRs and clear cost illustrations
  • We never charge customers a fee for our comparison service
  • We provide clear information about how our service works and how we are remunerated
  • We have a clear and accessible Complaints Policy

Vulnerable Customers

We recognise that some customers may be in vulnerable circumstances. If you feel you need additional support during the application process, please contact us and we will do our best to accommodate your needs.